Dima Pants Set (Dusty Pink)
Start your return through our return portal
All returns must be initiated through our return portal before sending any item back to us.
Start a ReturnReturns
Returns are accepted within 14 days from the time of order. If more than 14 days have passed since your purchase, we are unable to offer store credit or an exchange.
Store Credit
All approved returns are refunded in the form of store credit that never expires. You will be credited the cost of the item, less the original shipping fee. Customers are responsible for the return shipping cost as well.
Return Eligibility
To be eligible for a return, your item must be:
- Unused
- In the same condition that you received it
- In the original packaging
- Returned with a receipt or proof of purchase
If these conditions are not met, a 15% restocking fee may apply.
Sale Items and Size Exchanges
Sale items are not eligible for return. Size exchanges may be allowed only if the requested size is available in stock. Customers are responsible for the shipping cost of the new item, regardless of the item price.
Before Sending Your Return
Please do not send your purchase back to us without first initiating your return through our return portal.
Returns That May Not Be Approved
Store credit may not be granted in the following situations:
- The item is not in its original condition.
- The item is damaged or missing parts for reasons not due to our error.
- The item is returned more than 14 days after delivery.
- The item is a sale item or final sale item.
Credits
Once your return is received and inspected, we will email you to confirm that we have received your returned item. We will also notify you whether your return has been approved or rejected.
If approved, your store credit will be processed and automatically applied to your account within 3 business days.
Late or Missing Store Credit
If you do not receive an email from us within 3 business days after your item arrives to us, please contact us at info@mynameisrasha.com.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item, please email us at info@mynameisrasha.com.
Shipping
Customers are responsible for paying their own shipping costs when returning an item. Shipping costs are non-refundable. If a return shipping fee applies, it may be deducted from your store credit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refund policy
Returns
Returns are allowed within 14 days from the time of order. If 14 days have gone by since your purchase, unfortunately we can’t offer you credit or exchange.
All returns will be refunded in form of store credit that never expires. You will be credited the cost of the item less the shipping fee. You are responsible for the return fee as well.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If any of these are not met then a 15% restocking fee will be applied.
Items that are on sale are not eligible for a return. Size exchange is allowed if we still have the item available in stock. You will be responsible for the shipping cost for the new item regardless of the price.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without letting us that you will be returning it.
There are certain situations where credits are not granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error .
- Any item that is returned more than 14 days after delivery
Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account, within a 3 days.
Late or missing refunds (if applicable)
If you don't receive an email from us within 3 days of the item arrival to us then please contact us at info@mynameisrasha.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mynameisrasha.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
